Privacy Policy
Axis Pte Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, store and protect information when you visit our website, contact us, request a quotation, place an order or otherwise interact with our business.
By using our website or providing information to Axis Pte Ltd, you acknowledge the practices described in this Privacy Policy.
1. About Axis Pte Ltd
Axis Pte Ltd is a full-service provider of rigid plastic packaging solutions operating in Fiji.
We provide standard and customised packaging products and services for businesses across a range of industries.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Company or business name
- Email address
- Phone number
- Billing and delivery address
- Product or packaging requirements
- Enquiry and quotation details
- Order information
- Artwork, branding or design files you provide
- Payment or transaction-related information
- Communications between you and Axis Pte Ltd
- Website usage and technical information
- Any other information you voluntarily provide to us
We only seek information that is reasonably necessary for our business activities and customer services.
3. How We Collect Information
We may collect information when you:
- Submit a website contact form
- Request a quotation
- Contact us by email, phone or other communication channels
- Visit our showroom
- Place an order
- Request customised packaging
- Submit artwork or product specifications
- Communicate with our staff
- Subscribe to marketing or business updates, where available
- Browse or interact with our website
Some information may also be collected automatically through cookies or similar website technologies.
4. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries
- Prepare and provide quotations
- Process and manage orders
- Provide products and services
- Develop customised packaging solutions
- Communicate about production, delivery and project requirements
- Manage artwork, printing, labelling or custom packaging requests
- Process payments and maintain business records
- Provide customer support
- Improve our products and services
- Improve the functionality and performance of our website
- Maintain customer and supplier relationships
- Meet accounting, legal and regulatory obligations
- Prevent fraud, misuse or security issues
- Send marketing information where permitted and appropriate
5. Enquiries and Quotations
When you request information or a quotation from Axis Pte Ltd, we may use your contact and business information to understand your requirements and prepare an appropriate response.
Your information may be retained where reasonably necessary for follow-up, customer service, future orders and business recordkeeping.
6. Orders and Customer Information
When an order is placed, we may collect and retain information required to:
- Process the order
- Confirm product specifications
- Arrange manufacturing or customisation
- Issue invoices
- Process payments
- Coordinate shipping or delivery
- Communicate order updates
- Maintain transaction and accounting records
7. Custom Packaging and Artwork
For customised packaging projects, customers may provide artwork, logos, labels, designs, colour specifications or other business materials.
We may use these materials only as reasonably necessary to:
- Review the project
- Develop packaging
- Prepare proofs or samples
- Complete printing or labelling
- Coordinate production
- Fulfil the customer's order
Customers should avoid supplying confidential information that is not required for the project.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website performance and understand how visitors use our website.
Cookies may help us:
- Remember website preferences
- Improve navigation
- Analyse website traffic
- Understand visitor behaviour
- Improve website functionality
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
9. Analytics
We may use website analytics tools to understand how visitors interact with our website.
These services may collect information such as:
- Browser type
- Device type
- Pages visited
- Time spent on pages
- General geographic location
- Website interactions
- Referring website
Analytics information is generally used to improve website performance, content and user experience.
10. How We Share Information
Axis Pte Ltd does not sell personal information.
Where reasonably necessary for our operations, information may be shared with trusted third parties such as:
- Manufacturers
- Suppliers
- Logistics and delivery providers
- Freight companies
- Payment service providers
- IT and website service providers
- Professional advisers
- Accountants or auditors
- Government or regulatory authorities where legally required
Axis works with suppliers, including international suppliers, as part of its packaging operations.
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
11. International Suppliers and Data Transfers
Some of our suppliers, service providers or business partners may operate outside Fiji.
Where information needs to be shared internationally for legitimate business purposes, we will seek to handle it appropriately and only disclose information reasonably required for the relevant transaction or service.
12. Data Security
We take reasonable steps to protect personal and business information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should therefore take reasonable care when sending confidential or sensitive information electronically.
13. Data Retention
We may retain information for as long as reasonably necessary to:
- Complete orders and projects
- Provide customer service
- Maintain customer relationships
- Maintain financial and business records
- Resolve disputes
- Meet legal, taxation or regulatory obligations
When information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.
14. Marketing Communications
Where permitted, we may occasionally send customers information about:
- New products
- Packaging solutions
- Company updates
- Promotions
- Services
- Business developments
You may request to stop receiving marketing communications at any time by contacting us or using any unsubscribe option provided.
Administrative communications relating to existing enquiries, orders or customer accounts may still be sent where necessary.
15. Access and Correction
You may contact Axis Pte Ltd if you would like to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Update your contact details
- Request deletion of information where appropriate
- Raise a privacy concern
We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required for legal, accounting, transaction or business recordkeeping purposes.
16. Third-Party Websites
Our website may contain links to third-party websites.
Axis Pte Ltd is not responsible for the privacy practices, security or content of external websites.
We encourage users to review the privacy policies of third-party websites before submitting personal information.
17. Children's Privacy
Our website and services are primarily intended for businesses and commercial customers.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that information has been submitted by a child without appropriate authority, we may take reasonable steps to remove it.
18. Business Records
Axis Pte Ltd may retain certain transaction, invoicing, order, quotation and communication records as part of normal business administration.
These records may be retained for accounting, auditing, operational, contractual or legal purposes.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Our website
- Our services
- Technology
- Legal or regulatory requirements
The latest version will be published on our website with an updated revision date.
20. Contact Us
If you have any questions about this Privacy Policy or how Axis Pte Ltd handles information, please contact us.
Axis Pte Ltd
Lami, Fiji
Packaging Solutions. Expertise You Can Rely On.